Simulated chat allows you to display pre-written chat messages during an automated webinar. These messages appear as if they are happening live, helping increase engagement and social proof.
Steps to Enable Simulated Chat
Open your webinar.
Click Customize.
Select Contact Box.
Under Chat Options, choose Simulated Chat.
Uploading the Simulated Chat File
Click Download Sample CSV to see the required format.
Open the sample CSV file. You will see the column format:
Time | Name | Role | Message |
Time – When the message should appear during the webinar (in minutes/seconds).
Name – Display name of the person.
Role – Either Attendee or Admin.
Message – The text you want to show.
3. Create your simulated chat file using the same format.
4. Save the file as CSV.
5. Return to the Simulated Chat settings and click Choose File.
6. Select your CSV file and click Upload.
7. Click Save to apply the changes.
How It Works
During the automated webinar, the chat messages will appear at the times you set in the CSV.
If attendees reply or submit real messages, their questions will be sent to the email address entered in the Simulated Chat settings.