Automated webinars support two types of attendee interaction:
Standard Q&A via Email (Default)
Live Chat Add-On (Real-time moderator chat)
Choose the option that best fits how you want to communicate with your attendees.
Option 1: Standard Q&A (Default)
With the default Q&A option, attendees can submit questions during the automated session. Their question is sent to the email address you specify in your webinar settings.
To enable Standard Q&A:
Open your webinar.
Click Customize.
Select Contact Box.
In the Email Address field, enter the email where you want to receive attendee questions.
Under Display Options, choose when the Question Box should appear:
Always Visible
Show at a Specific Time (For example, during the last 10 minutes of the webinar)
Click Save to apply the changes.
Option 2: Live Chat Add-On (Real-Time Chat)
If you want to respond to attendees in real time while an automated webinar is running, the Live Chat Add-On is required.
This add-on provides:
A Moderator Link
A Moderator Password
The ability to join the webinar as a moderator and chat live with attendees
Pricing
$49/month add-on
To enable Live Chat:
Contact Support or your Customer Success Manager to enable the Live Chat Add-On.
Once enabled, you will receive your Moderator Link and Password.
At the time of the webinar, open the Moderator Link and log in using the password.
Respond to attendee messages in real time.
