Step 1: Navigate to Subscription Settings
From your dashboard, go to the Admin Center
Click on Subscription from the left-hand menu
Step 2: Open Subscription Details
Select “View Details & Upgrade”
Scroll down to the bottom of the page
Step 3: Click on “Cancel Subscription”
At the bottom of the page, click the “Cancel Subscription” button
Step 4: Review Available Options
Before canceling, you’ll be presented with a few alternatives:
Option 1: Pause Your Account
Ideal if you plan to return later
Keeps all your data (contacts, webinars, and recordings) intact
Allows you to resume without starting over
Option 2: Explore Other Plans
View lower-cost plans that may better suit your needs
Option 3: Downgrade to Free Plan
Switch to a free plan if available
Option 4: Proceed with Cancellation
Continue with full cancellation if none of the above options work for you
Step 5: Confirm Cancellation
Select “Cancel Subscription” again
Provide a reason for cancellation (this helps improve the platform)
Step 6: Final Confirmation
Click the final “Cancel Subscription” button
Once completed:
Your subscription will be canceled immediately
You will not be charged for any future billing cycles
Important Notes
Consider the Pause option if you want to retain your data for future use
Cancellation is instant, so ensure you’ve exported any necessary data beforehand